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FAQ

TOP 3 FAQS

1. What’s your return & exchange policy?

If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.

To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 60 days after delivery.

Check more details of our return policy.

2. Can I place custom order on Owlkay?

Yes, you can place a custom order on Owlkay, please check the instructions below on how to make a custom order.

You can check our website for the item you would like to purchase, to find the perfect base size, or construction base you like. If you cannot find any, please save some pictures for reference.

Send your requests for color, length, density, base size or item SKU, cap construction and any photos if you want a custom color to service@owlkay.com, and we will provide a quote for you.

3. When will I receive my items after I place an order?

The duration depends on the production time and the destination country. Most of our products have a production time which has been stated on the shipping info page, please pay attention to it when you place your order.

For our express shipping, If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control.

 

If you have any other questions, please contact service@owlkay.com.

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